But after two days of unsuccessfully trying to figure out what was wrong, she called Google Fiber customer service. When her service was first cut off, Tane said she thought there must have been a problem on her end. "At the end of the year, they came up short 12 cents for taxes," Tane said she was told after her service was cut off. Instead, it spread the $300 out over one year, officially recognizing a dozen monthly payments of $25, plus taxes and fees.Īnd when the sales tax rate rose to 8.475 percent from 8.35 percent, Tane's account was hit for extra taxes. Google Fiber, however, didn't treat her account that way. "$300 to connect, plus $25.08 for taxes and fees. Tane "paid the total upfront" a year ago, the Star wrote. Google Fiber no longer offers that package to new customers, but those who signed up for it and paid the construction fee can use the service with no further payments for a total of seven years. The Kansas City Star of Missouri detailed what happened in a story yesterday. Tane has Google Fiber's basic 5Mbps Internet service which has no monthly payment and required only a $300 construction fee. Further Reading Google Fiber ends free 5Mbps Internet offer in Kansas City
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